Return and Exchange Policy

At mrbymr, we prioritize customer satisfaction. Please note our policy regarding returns and exchanges:
No Refund Policy

mrbymr maintains a ‘No Refund’ policy except in cases of defective products.

Defective Products

• Claims for defective products must be submitted and will be processed within 14 working days.
• Once a claim is approved, you may select any other item of equal value from our website.

Shipping Costs

• Please note that shipping costs are non-refundable. Customers are responsible for any shipping fees incurred when returning items.

Exchange Conditions

• We do not offer a “Refund” or “Money Back Guarantee” on purchased items.
• Items that have been worn, used, or altered are not eligible for exchange.
• All tags and labels must remain intact for an exchange to be processed.

Color Variations

• Please be aware that colors may vary slightly due to screen resolution and settings. In such cases, exchange requests may not be entertained.

Seasonal Stock Exchanges

• Summer items can only be exchanged for other summer stock, and winter items can only be exchanged for winter stock.

Thank you for choosing mrbymr! If you have any questions regarding our policy, please don’t hesitate to contact our customer service team.