Orders:
1. To shop online with mrbymr.com, follow these simple steps:
- Visit mrbymr.com.
- Browse through our collection and click on the item you like.
- Select your preferred color and size, then click on ‘Buy Now.’
- If you want to shop for more products, click on "Continue Shopping."
- Once ready, click on ‘Next.’
- Provide your shipping address and contact details.
- Confirm your order by clicking on ‘I Confirm My Order.’
- Choose your payment method—cash on delivery or prepaid.
2. Order Cancellation Policy
- Within five business days of placing an order, we will attempt to confirm your details via phone and email. If we do not receive a response, your order will be automatically canceled.
- If you wish to cancel your order, please do so before it enters the shipping process. If the order has already been shipped, we encourage you to refuse delivery.
- We appreciate feedback on cancellations to help improve our services.
- Orders flagged for fraudulent activity will be canceled automatically, as will orders from customers with a poor order history unless prepaid.
3. Exchange & Return Policy
- We offer a 30-Day Exchange & Return Policy with the exception of:
- Accessories
- Sale items
- Underwear and swimwear
- Items marked as non-returnable
- To initiate a return, send the parcel through any courier to: E-Commerce, mrbymr, [Your Address Here]
- (Make sure items are unused, with all original tags and packaging.)
- Once we receive the items, we will issue you a voucher via email for use on your next purchase.
- Delivery Time: Our standard delivery time is 3-5 working days after order confirmation.
4. Delivery Areas
- We deliver across Pakistan.
Can You Hold My Order?
- Yes, we can hold your order for 3-4 days after advance payment.
Can I Modify My Order?
- Yes, modifications can be made by contacting our customer service at: Help-Line: 0337-7610111
- (Available Monday to Saturday, 9:00 AM to 6:00 PM)
Shipping & Returns:
1. Can I Place an Order via Call?
- Yes, you can place your order over the phone by calling us at: Help-Line: 0337-7610111
- (Available Monday to Saturday, 9:00 AM to 6:00 PM)
2. Delivery Charges
- A delivery fee of Rs. 149/- will be applied to your order.
3. Payment Methods
- We accept both cash on delivery and prepaid payment methods.
4. How to Track My Order?
- You can track your order through our website using the tracking option available once your order has shipped.
5. Damaged or Defective Items Policy
In case of damaged or defective items, we offer this solution:
Home Pickup: We can arrange to pick up the item from you, exchange it, and deliver the new item back to you, or refund you in cash/vouchers.